HALLoGRAM Publishing understands that sometimes products do not fit the needs of our customers for one reason
or another. Therefore, when returning products, we ask that you follow the steps outlined below:
Most product problems can be resolved with a phone call to tech support. Tech support phone numbers and
contact information can be found in the documentation included with the product. If tech support does not resolve
the problem, a product exchange may be the solution. Call a HALLoGRAM Customer Service Representative
at (303) 340-3404 who will help you find a product that will better suit your needs. In the event tech support or an
exchange will not correct the problem, you need to obtain a valid Return Merchandise Authorization (RMA) number.
Before You Return Products|
The return time period begins on the date product(s) were received.
30-day - for most software products
15-day - for most hardware products
Shipping and Handling charges are NOT refundable.
Overnight Shipping is not guaranteed. We will do our best to accommodate your request.
All returned products are subject
to a restocking fee. (see below under
Media (i.e. labels, receipt paper, ribbon, etc.) are not returnable.
Have your invoice number available, (located on the top
Call a HALLoGRAM Customer Service Representative to receive your RMA number.
No Returns will be accepted without a valid RMA
Tell us why you are returning the product. We may be able to suggest a different product that will better suit
your needs. We also accept exchanges.
Reason for Return|
Products MUST be returned in resalable condition.|
Your returned package MUST contain ALL original material. This includes boxes, disks, manuals, registration
forms and advertising inserts.
Please do not write on the original manufacturers label or packaging.
Include a copy of your invoice and RMA number with the returned package.
Returns may be rejected if the product has been damaged during shipment.
To prevent shipping damage, pack products securely in an EXTERNAL carton.
We recommend using a carrier that has a reliable tracking system (e.g., Federal Express,
Airborne Express, UPS).
|| Restocking Fees and Rejected Returns|
All product returns are subject to a 15% restocking fee.
With damaged product(s), we reserve the right to refuse shipment and/or charge a restocking fee.
With some software product(s), open source codes may void our return policy.
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